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    • About COPC

      ABOUT COPC INC.

      • Our History
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      Brochure: Create Loyal Customers

      We provide consulting, training and certification to help companies boost performance and improve the customer experience.

      Learn More
    • WHAT WE DO

      WHAT WE DO

      • Customer Experience
        • Channel Strategy
        • Measuring CX
        • CX Improvement
        • Customer Journey Mapping
      • Call Center
        • Call Center Consulting
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        • Call Center Certification
      • Quality
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        • RevealCX
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        • Certified Organizations
        • COPC Standards
      • Vendor Management
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        • VMO Design
    • WHO WE HELP

      WHO WE HELP

      • Industries
        • Telecom
        • Technology
        • Healthcare
        • Travel
        • Retail
        • Financial Services
        • OSPs
      • Clients
      • Certified Organizations

      Case Study: Customer Satisfaction

      See how a telecom provider improved customer satisfaction and issue resolution and reduced incoming call volume.

      Start Reading
    • RESOURCES

      RESOURCES

      • Blog
      • COPC Standards
      • Case Studies
      • White Papers
      • Videos
      • Brochures
      • Events
      • COPC Inc. Research

      Case Study: Groupon Saves Millions

      Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC, Inc.

      Start Reading
    • COPC STANDARDS

      COPC STANDARDS

      COPC STANDARDS

      • COPC CX Standard for CSPs
      • COPC CX Standard for OSPs
      • COPC CX Standard for VMOs
      • COPC Indirect Procurement Standard

      COPC CX Standard:
      for Customer Service Providers

      The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.

      Download Standard
    • Top Navigation Menu
    • Top Navigation Menu

    • Top Navigation Menu

    • About COPC

      ABOUT COPC INC.

      • Our History
      • Careers
      • Team
      • Corporate Offices
      • Contact Us
      • Press Releases
      • In the News
      • Events

      Brochure: Create Loyal Customers

      We provide consulting, training and certification to help companies boost performance and improve the customer experience.

      Learn More
    • WHAT WE DO

      WHAT WE DO

      • Customer Experience
        • Channel Strategy
        • Measuring CX
        • CX Improvement
        • Customer Journey Mapping
      • Call Center
        • Call Center Consulting
        • Call Center Training
        • Call Center Certification
      • Quality
        • Quality Management Services
        • RevealCX
      • Training
        • Class Listings
        • Register by Location
      • Certification
        • Get Certified
        • Certified Organizations
        • COPC Standards
      • Vendor Management
        • Contract Review
        • Strategic Sourcing
        • Vendor Improvement
        • VMO Design
    • WHO WE HELP

      WHO WE HELP

      • Industries
        • Telecom
        • Technology
        • Healthcare
        • Travel
        • Retail
        • Financial Services
        • OSPs
      • Clients
      • Certified Organizations

      Case Study: Customer Satisfaction

      See how a telecom provider improved customer satisfaction and issue resolution and reduced incoming call volume.

      Start Reading
    • RESOURCES

      RESOURCES

      • Blog
      • COPC Standards
      • Case Studies
      • White Papers
      • Videos
      • Brochures
      • Events
      • COPC Inc. Research

      Case Study: Groupon Saves Millions

      Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC, Inc.

      Start Reading
    • COPC STANDARDS

      COPC STANDARDS

      • COPC CX Standard, 6.0
      • COPC Standards, 5.2
      • COPC Indirect Procurement Standard, 1.0

      COPC Standard: CX Standard 6.0, CSP Version

      The new COPC CX Standard is a performance management system for customer experience operations. Download the Standard today.

      Download Standard

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GLOBAL LOCATIONS

ABOUT COPC

  • Our History
  • Careers
  • Team
  • Corporate Offices
  • Contact Us
  • Press Releases
  • In the News
  • Events

WHAT WE DO

  • Customer Experience
  • Call Center
  • Quality
  • CX Training
  • Certification
  • Vendor Management

WHO WE HELP

  • Industries
  • Clients
  • COPC Certified Organizations

RESOURCES

  • Blog
  • COPC Standards
  • Case Studies
  • White Papers
  • Videos
  • Brochures
  • Events
  • COPC Inc. Research

COPC STANDARDS

  • COPC CX Standard for CSPs
  • COPC CX Standard for OSPs
  • COPC CX Standard for VMOs
  • COPC Indirect Procurement Standard

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